Chatbot
A chatbot is a software application that allows you to talk live with a virtual employee. The term is a combination of the terms chat and robot. The technology behind a chatbot is a pre-image of artificial intelligence. Chatbots able to interpret the user's messages and questions and respond to them with answers and possible follow-up questions.
Most chatbots are part of a Web site, where they can be accessed by visitors through their Web browser. They can also be deployed within communication platforms such as WhatsApp, Skype and Facebook Messenger.
Common functions of a chatbot include answering frequently asked questions and helping people find information. The advantage of a chatbot over an employee chat function is that a chatbot can be made available 24/7, without the use of additional staff. Although the technology is getting smarter, a chatbot is especially suitable for handling simple questions and problems. With some chatbots, conversations are transferred to a real employee when the artificial intelligence is unable to arrive at an appropriate answer.
