Webcareteam
A webcare team is a dedicated department within an organization that handles all interaction on social media on behalf of the company. Webcare allows a company to improve customer satisfaction and reduce image damage. Sometimes companies hire external parties for webcare.
Web care team employees are specially trained on how to find consumer responses and complaints and provide appropriate responses. Webcareteams have direct entry points to the various departments to investigate a customer 's report and, if possible, provide complaint resolution.
