GAP analysis
A GAP analysis is a tool used to identify the difference between an organization's current performance and its desired performance. It provides insight into areas where improvement is needed and helps create a plan to address these deficiencies.
How does a GAP analysis work?
A GAP analysis begins by identifying an organization's current performance, such as productivity, revenue, customer satisfaction or quality. It then identifies the desired performance, for example, based on the organization's goals or industry benchmarks.
The difference between current and desired performance is called the "gap." This gap can be analyzed to identify the causes of the deficiencies, such as by conducting a SWOT analysis or collecting feedback from customers and employees. Based on this analysis, improvement actions can be determined and implemented to improve the organization's performance and reduce the gap. By regularly conducting a GAP analysis, an organization can continuously improve its performance and achieve its goals.
