Return

Also called: returning, exchanging or returning

Returning is returning purchased products to the store or supplier. This can have several reasons. For example, that the product does not like, does not appear to fit or has a defect. When the seller takes back items, the purchase is undone. Depending on the applicable legislation and the conditions applied by the seller, the customer is refunded, given the opportunity to exchange the product or issued a credit note.

Often, the ability to return products has a maximum time limit attached to it and is required to show the original receipt or invoice. These terms are usually clearly stated on the receipt or invoice. For example, "exchange within 30 days upon presentation of receipt."

In the case of online orders by private individuals, the right to return items is established by law. Web stores should actively inform consumers of the trial period within which products may be returned without giving a reason.